IT Support Services
Keep the lights on — reliably, and without the jargon.
KTM IT Services delivers responsive, certified IT support services for businesses, offices, and retail stores across Kathmandu and Banepa, Nepal. We provide on-site workstation setup, high-speed office networking, firewall security, hardware diagnostics, and automated offsite disaster recovery backups.
Overview
Practical, responsive IT support for offices and businesses across Kathmandu Valley: setup, troubleshooting, and disaster recovery when things go wrong.
What's included
- Software installation & configuration
- Computer & network setup
- Disaster recovery planning & execution
- General on-site & remote IT support
Why work with us on this
- Local team — real people who show up
- Preventive maintenance, not just firefighting
- Clear SLAs so you know what to expect
Frequently Asked Questions
Common questions about it support services in Nepal.
Do you provide on-site emergency IT support in Kathmandu and Banepa?▾
Yes. We operate offices in Bouddha-6 (Kathmandu) and Banepa-8 (Kavrepalanchowk). Our technical team dispatches on-site across the Kathmandu Valley and Kavre region for hardware emergencies, network outages, and server diagnostics.
What SLA response times are offered for corporate IT support?▾
For mission-critical network and server failures, our response time is within 30 to 60 minutes. Standard workstation setup and routine software maintenance tickets are addressed within 2 to 4 business hours.